FIELD TECHNICIAN POLICY and CODE

The following are business objectives for achieving professionalism on the job.

You must follow these.

• Don't discuss pay or other terms with on-site clients or other clients

• Complaints go to Acumen PC Technology Project Manager (“PM”) and not the client or on-site client.

• Keep all client information confidential.

• Do not put yourself, Acumen PC Technology or Client in compromising positions. Do not bring anything to the site which may be deemed inappropriate.

• Always be professional.

Appearance:

• Business casual or work uniform apparel is the preferred attire.

• Dress appropriately for the work environment; No jeans! No T-shirts! No baseball caps! No Tennis shoes!

• On new construction site, work uniform apparel is preferred.

• Personal hygiene is very important.

Communications:

• Communicate with clients and on-site personnel professionally and respectfully.

• Report any issues immediately to the Project Manager (“PM”).

• Communicate arrival and departure times promptly per the work order requirements.

• Always remember to present yourself as the client you are representing.

• Maintain accurate information and feedback in the on-line Work Order system.

• Understand the Work Order flow through the system.

• Update and complete paperwork tasks on line or fax as soon as possible.

Attention to Details:

• Clients provide written documentation and verbal instruction. Read Instructions before starting work; follow detailed step by step instructions precisely.

• Verify that all aspects of the Work Order have been completed.

• Have the ability to multi-task and use your time wisely when on-site.

• Be able to use logical and deductive reasoning when troubleshooting equipment.

• Be sure that all paperwork has been completed before leaving the site.

Time Management:

• Client’s expectations for time when work will be done is very important. Be on time.

• Call if you are going to be late.

• Manage time on site for maximum efficiency.

• Do not over book yourself. Leave enough time to stay on site in case you encounter any problems.

Customer Satisfaction:

• It’s as easy as: “Treat others like you want to be treated”.

• Handle stressful situations calmly and with respect. If you think a situation is not “manageable” call your Project Manager ( PM).

• Remain calm, sympathize with the customer. Tell them “you understand”.. Let them vent!

Confidentiality:

• Never discuss pay rates with the end user or other clients.

• Customer instructions, schematics, and installation information are confidential customer information.

• Other member’s circumstances are their personal information.

• No Theft. Any theft will be reported to the police and you will be terminated.

• Never take anything from the end-use site without getting permission first.

• Do not use end user supplies and equipment without getting permission first.